Returning products purchased on Morphparfum.ro is subject to Ordinance no. 34/2014, with subsequent additions and amendments, on the legal regime of distance contracts. All legal details regarding the return of products can be found in the Terms and Conditions page.
Products purchased from Morphparfum.ro can be returned within 14 days, without any explanation, but they will be accepted as returns only if they are returned in perfect condition, i.e. not showing any signs of wear or consumption, to be undamaged, respectively sealed.
Product exchange is not available on Morphparfum.ro. If you wish to exchange a product, the only option is to return the ordered one, refund the corresponding value and place a new order with the desired product.
If the returned product is in a condition in which it can no longer be remarketed, it will be reshipped to the customer, without refunding the value.
The unilateral termination of the contract is made according to Art.4 (1) b): "The conditions and modalities for exercising the right of unilateral termination, for the cases provided for in this Ordinance, in the form of the following clause: "The consumer has the right to notify the trader in writing that he renounces the purchase, without penalty and without giving any reason, within 10 working days of receipt of the product or, in the case of services, of the conclusion of the contract", in bold. If this clause is omitted, the product or service shall be deemed to have been delivered without an order from the consumer, in accordance with the provisions of Article 14.
You have the right to unilaterally terminate the Contract within 14 (fourteen) calendar days (the "withdrawal period"), without having to justify your decision to withdraw and without incurring any costs other than those set by law.
The withdrawal period expires within 14 (fourteen) calendar days from:
the date of conclusion of the Contract in the case of Contracts for the provision of services;
the day on which the Customer or a third party, other than the carrier and indicated by the Customer, takes physical possession of the Goods, or:
where the Customer places a single Order for multiple Products to be delivered separately, the day on which the Customer or a third party, other than the carrier and indicated by the Customer, takes physical possession of the last Product;
in the case of delivery of a Product consisting of several lots or parts, the day on which the Customer or a third party, other than the carrier and indicated by the Customer, takes physical possession of the last Product or the last part;
in the case of Contracts for the periodic delivery of Products over a fixed period of time, the day on which the Customer or a third party, other than the carrier and indicated by the Customer, takes physical possession of the first Product.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the Contract. For this purpose, you may choose one of the following options:
to send to the registered office address in Sat Balotesti Com. Balotesti, Sos. Unirii, Nr.29, Bl.P10, Sc.3, Et.P, Ap.21 or to the e-mail address in the "Contact" section of the website or by any other method made available to the Client an unequivocal statement in which you express your decision to withdraw from the Contract;
to send to the registered office address in Sat Balotesti Com. Balotesti, Sos. Unirii, Nr.29, Bl.P10, Sc.3, Et.P, Ap.21 or to the e-mail address in the "Contact" section of the sitere a form with the following content:
"To: (__) SRL
(Company address)
I hereby inform you of my withdrawal from the Contract relating to the sale of the following Products: (__), ordered on /received on (__).
Name of consumer: (__)
Consumer address: (__)
Signature of the consumer (only if this form is submitted to the Seller in paper form): (__)
Date: (__)"
The exercise of the right of withdrawal by the Customer shall terminate the obligations of the Customer and the Seller, as the case may be:
to perform the Contract;
to conclude a Contract, where the Customer has placed an Order.
Unless the Seller has offered to take back the Products, the Customer shall return the Products or hand them over to the Seller or to a person authorized by the Seller to receive the Products, without undue delay and no later than 14 (fourteen) calendar days from the date on which the Customer has notified the Seller of its decision to withdraw from the Contract. The deadline is met if the Products are sent by the Customer to the Seller before the expiry of the 14 (fourteen) calendar day period.
The Customer shall only bear the direct costs of returning the Products, unless the Seller agrees to bear those costs and informs the Customer thereof.
The Seller shall reimburse all sums it has received as payment from the Customer, including, where applicable, the costs of delivery, without undue delay and in any event no later than 14 (fourteen) days after the date on which it is informed of the Customer's decision to withdraw from the Contract.
The reimbursement of the amounts shall be made using the same means of payment as those used by the Customer for the initial Transaction, the Customer not being able to opt for another means of reimbursement, unless the Seller expressly provides him with this possibility.
The Seller shall not be obliged to reimburse additional costs if the Customer has explicitly chosen another type of delivery than the standard delivery offered by the Seller.
The Seller may postpone the reimbursement until the date of receipt of the Products covered by the Contract or until receipt of proof from the Customer that the Customer has sent the Products to the Seller, whichever is the earlier.
According to the legislation in force applicable to contracts concluded at a distance, the right of withdrawal in the case of:
service contracts, after full performance of the services, if performance has commenced with the express prior consent of the Customer and after the Customer has confirmed that he has become aware that he will lose his right of withdrawal after full performance of the Contract by the Seller;
the supply of Products made to Customer's specifications or clearly customized;
supplying Products that are liable to deteriorate or expire rapidly;
the supply of sealed Products which cannot be returned for health protection or hygiene reasons and which have been unsealed by the Customer;
the supply of Products which are, after delivery, according to their nature, inseparably mixed with other elements;
contracts in connection with which the Customer has specifically requested the Seller to come to the Customer's home to carry out urgent repair or maintenance work. If, in the course of such a visit, the Seller provides services other than those expressly requested by the Customer or supplies products other than spare parts which are indispensable for the performance of the maintenance or repair work, the right of withdrawal shall apply to such additional services or products;
Products/Services for which it is not possible to return the products according to the legislation in force (i.e. event tickets, food, cosmetics, etc.).
Delivery and purchase of the Products by legal entities, unless the Seller decides to grant.
