{"id":45243,"date":"2026-09-27T15:45:36","date_gmt":"2026-09-27T13:45:36","guid":{"rendered":"https:\/\/morphparfum.ro\/?page_id=45243"},"modified":"2026-09-27T16:01:06","modified_gmt":"2026-09-27T14:01:06","slug":"garantia-legala","status":"publish","type":"page","link":"https:\/\/morphparfum.ro\/en\/garantia-legala","title":{"rendered":"Garan\u021bia legal\u0103 de conformitate"},"content":{"rendered":"<section class=\"bde-section-45243-107 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><h1 class=\"bde-heading-45243-108 bde-heading\">\nGaran\u021bia legal\u0103 de conformitate\n<\/h1><div class=\"bde-columns-45243-109 bde-columns\"><div class=\"bde-column-45243-110 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-table-of-contents-45243-111 bde-table-of-contents\">\n<div class=\"bde-table-of-contents__wrapper\">\n  <header class=\"bde-table-of-contents__header\">\n           <\/header>\n\n  <div class=\"bde-table-of-contents__list\">\n    <nav id=\"bde-toc\" class=\"toc js-breakdance-toc\" aria-label=\"Table of contents\">There are no headings in this document.<\/nav>\n  <\/div>\n<\/div>\n\n\n<\/div>\n<\/div><div class=\"bde-column-45243-112 bde-column hs-toc-container1\">\n  \n  \n\t\n\n\n\n<div class=\"bde-rich-text-45243-113 bde-rich-text breakdance-rich-text-styles\">\n<p class=\"p1\">Produsele achizi\u021bionate de pe morphparfum.ro beneficiaz\u0103 de garan\u021bia legal\u0103 de conformitate, \u00een condi\u021biile prev\u0103zute de legisla\u021bia \u00een vigoare. Pentru parfumuri, creme \u0219i alte produse cosmetice, conformitatea se apreciaz\u0103 \u021bin\u00e2nd cont de natura produsului, descrierea \u0219i caracteristicile prezentate la cump\u0103rare, precum \u0219i de informa\u021biile de pe ambalaj privind utilizarea \u0219i p\u0103strarea.<\/p><p>\u00a0<\/p><p><a href=\"https:\/\/morphparfum.ro\/wp-content\/uploads\/2026\/09\/Legal_guarantee_notice_RO.svg\"><img decoding=\"async\" class=\"size-full wp-image-45246 aligncenter\" src=\"https:\/\/morphparfum.ro\/wp-content\/uploads\/2026\/09\/Legal_guarantee_notice_RO.svg\" alt=\"Garantie conformitate\" \/><\/a><\/p><h2 class=\"p1\">Ce \u00eenseamn\u0103 garan\u021bia legal\u0103 pentru parfumuri \u0219i creme<\/h2><p class=\"p1\">V\u00e2nz\u0103torul r\u0103spunde pentru neconformit\u0103\u021bile existente la momentul livr\u0103rii \u0219i constatate \u00een termenul prev\u0103zut de lege. Un produs este conform dac\u0103 corespunde descrierii \u0219i comenzii, are cantitatea \u0219i caracteristicile declarate \u0219i este livrat \u00eentr-o stare corespunz\u0103toare, raportat la natura sa \u0219i la informa\u021biile oferite consumatorului.<\/p><p class=\"p1\">\u00cen cazul parfumurilor, cremelor \u0219i al altor produse cosmetice, garan\u021bia legal\u0103 nu reprezint\u0103 o promisiune c\u0103 produsul va putea fi folosit timp de doi ani dup\u0103 deschidere. Utilizarea, p\u0103strarea \u0219i durata \u00een care produsul \u00ee\u0219i men\u021bine caracteristicile se apreciaz\u0103 \u0219i \u00een func\u021bie de indica\u021biile de pe ambalaj, inclusiv data durabilit\u0103\u021bii minimale sau perioada dup\u0103 deschidere, acolo unde acestea sunt aplicabile.<\/p><table class=\"warranty-comparison\"><tbody><tr><td><p><strong>Exemple de neconformitate<\/strong><\/p><ul><li>ai primit un alt parfum, o alt\u0103 crem\u0103, o alt\u0103 variant\u0103 sau o alt\u0103 cantitate dec\u00e2t cea comandat\u0103;<\/li><li>flaconul, recipientul, pulverizatorul, pompa sau capacul prezint\u0103 un defect existent la livrare care \u00eempiedic\u0103 utilizarea normal\u0103;<\/li><li>produsul este livrat cu ambalajul deteriorat astfel \u00eenc\u00e2t con\u021binutul este compromis;<\/li><li>produsul nu corespunde descrierii, concentra\u021biei, volumului sau caracteristicilor prezentate la momentul cump\u0103r\u0103rii;<\/li><li>produsul prezint\u0103, la livrare, o stare evident necorespunz\u0103toare fa\u021b\u0103 de caracteristicile declarate.<\/li><\/ul><\/td><td><p><strong>Situa\u021bii care nu reprezint\u0103, de regul\u0103, neconformitate<\/strong><\/p><ul><li>consumarea normal\u0103 a produsului;<\/li><li>preferin\u021bele personale privind mirosul, intensitatea, persisten\u021ba sau textura, atunci c\u00e2nd produsul corespunde descrierii sale;<\/li><li>modific\u0103rile ap\u0103rute dup\u0103 deschidere ca urmare a expunerii la c\u0103ldur\u0103, lumin\u0103, aer, umiditate sau a unei depozit\u0103ri necorespunz\u0103toare;<\/li><li>deteriorarea produsului cauzat\u0103 de utilizare necorespunz\u0103toare, manipulare sau p\u0103strare contrar\u0103 instruc\u021biunilor;<\/li><li>diferen\u021bele de percep\u021bie olfactiv\u0103 sau de compatibilitate individual\u0103, \u00een lipsa unei neconformit\u0103\u021bi obiective a produsului.<\/li><\/ul><\/td><\/tr><\/tbody><\/table><h2 class=\"p1\">Ce drepturi ai \u00een caz de neconformitate<\/h2><p class=\"p1\">\u00cen cazul unui produs neconform, beneficiezi de remediile prev\u0103zute de lege. \u00cen func\u021bie de\u00a0situa\u021bie \u0219i de condi\u021biile legale, acestea pot include aducerea produsului \u00een conformitate, \u00eenlocuirea produsului, reducerea propor\u021bional\u0103 a pre\u021bului sau \u00eencetarea contractului.<\/p><p class=\"p1\">Remediile se acord\u0103 f\u0103r\u0103 costuri pentru consumator atunci c\u00e2nd sunt \u00eendeplinite condi\u021biile\u00a0legale. Pentru parfumuri, creme \u0219i alte produse cosmetice, natura produsului poate face\u00a0ca repararea s\u0103 nu fie, \u00een mod obi\u0219nuit, un remediu practic.<\/p><h2 class=\"p2\">Garan\u021bia legal\u0103 \u0219i dreptul de retragere<\/h2><p class=\"p1\">Garan\u021bia legal\u0103 de conformitate este diferit\u0103 de dreptul de retragere dintr-un contract\u00a0\u00eencheiat online. Dreptul de retragere se exercit\u0103 \u00een condi\u021biile \u0219i cu excep\u021biile prev\u0103zute de OUG nr. 34\/2014. Existen\u021ba unor excep\u021bii privind retragerea anumitor produse nu \u00eenl\u0103tur\u0103 drepturile consumatorului atunci c\u00e2nd produsul este neconform.<\/p><h2 class=\"p1\">Cum transmi\u021bi o reclama\u021bie<\/h2><p class=\"p1\">Pentru analizarea unei posibile neconformit\u0103\u021bi, ne po\u021bi transmite num\u0103rul comenzii, denumirea produsului, o descriere clar\u0103 a problemei \u0219i, dac\u0103 este relevant, fotografii ale produsului, ambalajului \u0219i etichetei. P\u0103streaz\u0103 produsul \u0219i ambalajul p\u00e2n\u0103 la solu\u021bionarea solicit\u0103rii, atunci c\u00e2nd natura problemei permite acest lucru.<\/p><table class=\"company-contact-table\"><tbody><tr><td><strong>LUXURY EXPERT PARFUM SRL<\/strong> Pia\u021ba Alexandru Lahovari nr. 5, Sector 1, Bucure\u0219ti<br \/>CUI 47578079 \u2022 J2023000752230<\/td><td><strong>Contact<\/strong> <a href=\"mailto:info@morphparfum.ro\">info@morphparfum.ro<\/a><br \/><a href=\"tel:+40799400949\">0799 400 949<\/a><br \/><a href=\"https:\/\/morphparfum.ro\/en\/\" target=\"_blank\" rel=\"noopener\">www.morphparfum.ro<\/a><\/td><\/tr><\/tbody><\/table><p class=\"legal-basis\"><strong>Baz\u0103 legal\u0103:<\/strong><br \/>OUG nr. 140\/2021 privind anumite aspecte referitoare la contractele de v\u00e2nzare de bunuri;<br \/>OUG nr. 34\/2014 privind drepturile consumatorilor \u00een cadrul contractelor \u00eencheiate cu profesioni\u0219tii;<br \/>Regulamentul de punere \u00een aplicare (UE) 2025\/1960 privind notificarea armonizat\u0103 referitoare la garan\u021bia legal\u0103 de conformitate.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Garan\u021bia legal\u0103 de conformitate There are no headings in this document. Produsele achizi\u021bionate de pe morphparfum.ro beneficiaz\u0103 de garan\u021bia legal\u0103 de conformitate, \u00een condi\u021biile prev\u0103zute de legisla\u021bia \u00een vigoare. Pentru parfumuri, creme \u0219i alte produse cosmetice, conformitatea se apreciaz\u0103 \u021bin\u00e2nd cont de natura produsului, descrierea \u0219i caracteristicile prezentate la cump\u0103rare, precum \u0219i de informa\u021biile de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-45243","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/morphparfum.ro\/en\/wp-json\/wp\/v2\/pages\/45243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/morphparfum.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/morphparfum.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/morphparfum.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/morphparfum.ro\/en\/wp-json\/wp\/v2\/comments?post=45243"}],"version-history":[{"count":5,"href":"https:\/\/morphparfum.ro\/en\/wp-json\/wp\/v2\/pages\/45243\/revisions"}],"predecessor-version":[{"id":45250,"href":"https:\/\/morphparfum.ro\/en\/wp-json\/wp\/v2\/pages\/45243\/revisions\/45250"}],"wp:attachment":[{"href":"https:\/\/morphparfum.ro\/en\/wp-json\/wp\/v2\/media?parent=45243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}